Shipping policy

Thank you for shopping with us! Because each order is carefully prepared and quality-checked to ensure you receive the best virgin Vietnamese hair, please review our shipping timelines below.

Processing Time

All orders require a processing time of 5–15 working days before they are shipped. This allows us to properly prepare, inspect, and package your hair to our quality standards. Processing time does not include weekends or public holidays.

Dispatch

Once your order has been processed, it will be shipped within 3–5 business days. You will receive a confirmation email with tracking information as soon as your order is on its way.

Shipping Times

All orders are shipped from the Netherlands. Estimated delivery times after dispatch are as follows:

  • Netherlands: 2–3 business days
  • Europe (EU): 3–7 business days
  • United Kingdom: 5–10 business days
  • United States & Canada: 7–14 business days
  • Rest of the World: 10–20 business days

Please note that these are estimates provided by our shipping carriers and are not guaranteed. Delays may occasionally occur due to customs, public holidays, weather conditions, or carrier issues beyond our control.

Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, or taxes depending on your country's regulations. These charges are the responsibility of the customer and are not included in the product or shipping price. We recommend checking with your local customs office for more information before placing an order.

Incorrect Addresses

Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

Lost or Delayed Packages

Once your order has been handed over to the shipping carrier, the delivery is in their hands. If your package appears lost or significantly delayed, please contact us at [your email address] and we will do our best to assist you in tracing the shipment.

Contact

For any shipping-related questions, please reach out to us at domenthelabel@outlook.com with your order number.